IT Site Support Technician II

Moog Inc.•Aurora, IL

1d•$26 - $33•Onsite

About The Position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title: IT Site Support Technician II Reporting To: Regional IT Site Support Manager - WNY Work Schedule: Onsite – Buffalo, NY Moog’s IT Service Delivery Team is looking for an IT Support Technician II to join them! As an IT Site Support Technician II, you will be responsible for providing technical assistance and support to end users and ensuring the smooth operation of IT systems at your location. You will troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility within Moog’s business. It may be required for you to provide after-hours support in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Requirements

Typically, a bachelor's degree in computer science, management information systems, or related field.
Over three (3) years of proven experience in a customer support position involving technical knowledge of a company’s products, services, and IT systems.
Disciplined, systematic problem-solving skills.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Experience working in and assisting others through IT service management tools such as ServiceNow as well as remote support tools such as Bomgar, SCCM, or others.
Experience working with different operating systems including Windows and Mac OS
Demonstrated polish in written and verbal communication as well as strong interpersonal skills when communicating with customers and clients.
Experience installing and configuring computer hardware, operating systems and software applications.
Must live local to Western New York; may be required to split site support between Niagara Falls and East Aurora.
Open to domestic travel on occasion; potential for international travel.
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.
No job matches right now? Drop your resume here and tell us about your career interests!
Hear directly from our employees about why Moog is a great place to work!

Nice To Haves

Industry certifications (preferred) Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional.

Responsibilities

Diagnose, research, and resolve routine end-user IT issues.
Provide guidance and explain policies and procedures to end-users.
Troubleshoot end-user PC, network, printing, and application issues.
Deployment of PC equipment and accessories
Installation and support of endpoint software
Conference Room technology diagnosis and support
Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
Provide on-demand support to users with immediate needs at any of our Tech bars.
Analyze, research, and troubleshoot server or network issues.
Train end-users on new technology or procedures
Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
Provide diagnostic support for site-specific Operational Technology (OT) equipment, with guidance from OT specialists.
Liaise with IT resolver teams to drive resolution of critical technology issues.
May travel to provide on-site support within assigned region.
Provide onsite smart hands support for Server and Network related issues.
Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.

Benefits

Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
Work/Life Balance: Flexible paid time off, holidays and parental leave program.
Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume