IT Site Services Specialist

Calyx • Burlington, MA

5d • $18 - $31 • Onsite

About The Position

As IT Site Services Specialist II, you will manage the installation of hardware for desktops and laptops providing technical user/systems support. In this role, you may contribute to projects and will also ensure upgrades, maintenance and repairs are undertaken. You will also resolve end user incidents and service requests.

Requirements

• Excellent interpersonal, verbal and written communication skills
• A flexible attitude with respect to work assignments and new learning
• Ability to work in a global, matrix organization
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Must have the ability to work methodically in a fast-paced, time-sensitive environment
• Demonstrable ability to apply critical thinking to problems and tasks
• Ability to identify and implement process improvements
• Proactively participates in skills improvement training and encourages their teams to participate
• Maintains an up-to-date awareness of industry trends and emerging technologies as applicable to Perceptive.
• A self-starter and able to work under own initiative
• Demonstrable experience in systems support and operations, including LAN administration, PC and User support
• Basic knowledge and experience in Hardware (Intel-based equipment) and/or Software (PC based operating systems and applications)
• Basic knowledge and experience of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
• Experience using tools to communicate progress to Stakeholders
• Experience of working in and knowledge of the life sciences sector
• Solid Professional experience in the same or very similar role
• Bachelor's Degree in a technical discipline (Math, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience
• English: Fluent

Responsibilities

• System Installation / decommissioning
• Problem Management
• Incident Management
• IT Infrastructure
• Asset Management
• Methods & Tools
• Porting / Software configuration
• Other Carryout any other reasonable duties as requested

Benefits

• Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• Paid time off policy including holidays and sick time
• Internal growth and development programs & trainings
• 401(k) program, life & accident insurance and disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level