IT Site Lead | New York City, San Francisco

Ramp•San Francisco, CA

5d•Onsite

About The Position

This role requires 5 day/week in-office out of either our SF or NYC office. Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission. We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco or New York City office. In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows. You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work. This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on.

Requirements

3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment
Strong troubleshooting across macOS and Windows devices (hardware, OS, peripherals, common productivity tools)
Deep familiarity with tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (Jamf preferred)
Solid understanding of identity and access management concepts (provisioning, least privilege, SSO, SAML)
Strong prioritization, follow-through, and clear communication
A self-starter mindset with strong attention to detail and the ability to navigate ambiguity independently
Ability to work onsite in New York City or San Francisco, 5 days/week

Nice To Haves

Experience in a high-growth or distributed startup environment
Familiarity with basic scripting or automation tooling; familiarity with IT automation/agent tools
Okta Certified Professional or other relevant certifications
Experience supporting Zoom Rooms/conference room AV and large meeting setups

Responsibilities

Serve as the primary IT point of contact for the NYC or SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel
Troubleshoot and resolve issues across macOS and Windows, SaaS applications, identity/access (SSO/SAML), networking, printers, and AV/conferencing systems
Own the reliability of office technology: WiFi, conference rooms, printers, and other site-specific systems—coordinating with vendors and building management as needed
Lead onsite new hire onboarding (device setup, account access readiness, office setup), ensuring a consistent Ramp experience from day one
Run employee lifecycle workflows (Joiner/Mover/Leaver) in partnership with People and Security, including secure offboarding and device returns
Manage hardware inventory and device lifecycle from procurement and staging through deployment, repair, recovery, and secure retirement
Create and maintain clear documentation for IT processes and employee-facing resources; turn repeat issues into playbooks and self-service guidance
Identify and deliver automation opportunities to reduce repetitive work and improve speed/quality of support (including AI-powered tools where appropriate)
Partner cross-functionally with Security, People, Workplace/Facilities, and vendors to improve the employee experience and execute local IT projects