IT Site Administrator

Joby Aviation Inc. • San Carlos, CA

75d • $34 - $39 • Onsite

About The Position

The IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and deploy organization needed systems. While still operating on a service desk ticketing system, this role will take on long term projects related to site development and end user systems.

Requirements

• Bachelor's degree in related field (Computer Science, Information Technology, System Administration) or equivalent combination of work and experience
• 3-5 years of IT service administration experience
• Working knowledge of servers, ilo, and ups battery management
• Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
• Basic knowledge of scripting languages and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
• Familiar with security protocols and requirements as designated by regulators and auditors, and make security recommendations
• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences

Nice To Haves

• IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP
• Experience with Jira Service Desk & Integrations
• Experience with R&D Test system environments
• Experience with Intune / JAMF MDM

Responsibilities

• Responsible for the maintenance, troubleshooting and smart hands of computer systems, network devices, servers, and conference media
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation to IT staff for planning and implementing new or improvements to infrastructure
• Zoom & Microsoft Teams room AV administration, deployment, and vendor management
• Install and upgrade computer components and software as needed per team
• Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software
• Administrators of enterprise applications handling email, messaging, document storage and conferencing platforms
• Zero-Trust & Role based permissions policy enforcement for access granting towards employees, contractors, and temporary hires
• Manage service queues and route tickets to IT Infrastructure or Network as appropriate for higher tier support
• Complete site-specific requests that require on premise smart hands
• Manage and order inventory as needed beyond forecasting for R&D team needs

Benefits

• Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 1,001-5,000 employees