Space Exploration Technologies-posted 3 months ago
Bastrop, TX
1,001-5,000 employees
Transportation Equipment Manufacturing

SpaceX is looking for an experienced IT services technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of 'high caliber engineers' and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair, and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies. The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.

  • Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
  • Manage on-site inventory and the total lifecycle of IT assets.
  • Procure, configure, and deploy computer hardware and mobile cellular devices.
  • Troubleshoot software and hardware issues, in person and remotely.
  • Configure and troubleshoot desktop, label, and large multifunction printers.
  • Network support and troubleshooting from device connectivity to VLAN configuration.
  • Configure non-traditional network-attached devices (production, metrology, and test machines) and interface with SpaceX infrastructure.
  • Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
  • Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
  • High school diploma or equivalency certificate.
  • 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
  • Experience supporting Microsoft technologies.
  • Experience supporting Mac iOS and Linux environments.
  • Technical certifications (i.e. A+, Network+, MCSE).
  • Working knowledge of audio-visual equipment.
  • Comfortable working with mission-critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
  • Able to work independently while maintaining patience with the constant interruptions.
  • Excellent written, verbal, and phone communication skills.
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