IT Services Technician

PeopleSharpSchaumburg, IL
5d$55,000 - $65,000Hybrid

About The Position

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We’ll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $55,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage

Requirements

  • 1-2 years of previous technical support experience
  • Experience with building desktops and troubleshooting hardware issues
  • Enjoy working as part of a collaborative team and in a fast-paced environment
  • Analytical thinking, problem solving, and the ability to learn quickly
  • Ability to work a light, rotating on-call schedule
  • Technical curiosity!

Nice To Haves

  • Associate's or Bachelor's degree in an Information Technology related field is preferred
  • Experience with Active Directory and Group Policy a plus
  • Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role

Responsibilities

  • Provide support to end users via remote support sessions and on-site
  • Provide support for Microsoft technologies including Windows and Office 365
  • Configure and deploy new laptop and desktop systems
  • Document incidents and follow resolution procedures
  • Provide exceptional customer service at all times

Benefits

  • health insurance
  • dental insurance
  • vision insurance
  • 401(k) plan
  • life insurance
  • short-term disability coverage
  • long-term disability coverage
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