IT Services Technician
About The Position
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Desktop Support Technician, you’ll be the primary on-site IT resource for our Raleigh office, delivering exceptional support in a fast-paced, high-visibility environment. You’ll combine strong troubleshooting skills with hands-on technical expertise to keep teams connected, productive, and ready for action—especially during critical, high-pressure moments tied to the sports season. This role offers the opportunity to work independently, adapt quickly, and make a direct impact on day-to-day operations.
Requirements
- At least 3 years of experience providing enterprise desktop or end-user support in a fast-paced environment.
- Strong troubleshooting skills across operating systems, enterprise applications (such as O365 and G Suite), and foundational network concepts.
- Hands-on experience supporting A/V and collaboration technologies in meeting rooms or event-driven environments.
- Proven ability to work independently, manage competing priorities, and make sound technical decisions with limited oversight.
- Excellent communication skills, a calm demeanor under pressure, and a strong customer service mindset.
- Exceptional organizational skills, attention to detail, and a proactive approach to problem-solving.
Nice To Haves
- Relevant certifications (Microsoft, CompTIA, ITIL/HDI, or customer service-focused credentials) are a plus.
Responsibilities
- Provide exceptional, customer-first IT support for end users across Windows, macOS, iOS, and Android platforms.
- Serve as the primary on-site technical resource, independently diagnosing and resolving hardware, software, network, and connectivity issues.
- Support and troubleshoot basic A/V technologies, including conference room setups, displays, microphones, cameras, and collaboration tools.
- Respond effectively to high-pressure support situations, prioritizing rapid resolution with minimal disruption to business operations.
- Collaborate with remote IT teams and business partners to escalate, troubleshoot, and resolve complex issues as needed.
- Utilize ITIL/ITSM principles to manage incidents and requests efficiently while maintaining clear documentation.
- Work a flexible schedule aligned with the sports calendar, including evenings, weekends, or event-driven support as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
