IT SERVICES SPECIALIST

Glynn County Government•Brunswick, GA

10d•Onsite

About The Position

This position performs specialized duties in the installation, configuration, troubleshooting, and support of hardware, software, and network systems, and provides frontline support to end-users.

Requirements

Knowledge of computer systems and networking principles.
Knowledge of WAN/LAN architecture.
Knowledge of network infrastructure and cabling standards.
Knowledge of the installation, maintenance, and updating of information technology hardware, software, and peripherals.
Knowledge of National Incident Management System and Incident Command System guidelines.
Skill in the provision of end user support.
Skill in troubleshooting and resolving hardware and software issues in an efficient and effective manner.
Skill in problem solving.
Skill in prioritizing and planning.
Skill in interpersonal relations.
Skill in oral and written communication.
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated

Responsibilities

Installs and configures PCs, network systems, phones, peripherals, and software; sets up user accounts and transfers data.
Diagnoses and resolves hardware, software, and network problems; performs preventive maintenance and system upgrades.
Provides helpdesk support and training to end users; troubleshoots issues related to communication systems and computing hardware and software.
Performs network administration duties; assists with WAN/LAN design and implementation; installs and tests network cables and hardware, including fiber optics.
Monitors equipment and supply levels; requests replacements and obtains competitive quotes for purchases.
Maintains logs, technical documentation, and reports on system modifications, issues, and installations.
Conducts site visits to county offices to provide in-person support or transport equipment.
Researches new technologies and makes recommendations for hardware and software acquisitions.
Coordinates with third-party vendors for purchases, repairs, and technical support.
Provides support to the AV Specialist during county meetings as needed.
Performs related duties.