IT Services Specialist

NextDecade • Houston, TX

32d • Onsite

About The Position

IT Services Specialist will provide day-to-day and project-related technical support for the NextDecade Houston Corporate office. This includes analytical and problem-solving skills to contribute to problem resolution by closing/resolving tickets, giving first class, hands-on support to end-users including the Executive Team at the Houston Corporate Office. Under general direction, this role is responsible for 1st level IT support which may include Incident/Service Requests, Problem Management, Knowledge Management, Audio/Video Troubleshooting and escalation and follow-up for IT supported products and services in accordance with documented standards and procedures. Position requires a broad level of technical skills and decision making.

Requirements

• 5+ years of experience in IT Infrastructure, Technical Services, Help Desk/AV Support, Service environment
• Experience working with diverse corporate functions and balancing IT and OT requirements
• Self-starter able to drive towards goal and manage time effectively
• Analytical and the ability to think and resolve issues on the spot
• Able to work in a collaborative and fast-paced environment
• Ability to work efficiently within a team as well as being a self-directed worker that is comfortable working independently with little supervision
• Able to communicate and translate technical topics into easy-to-understand concepts
• Core understanding of resource management and allocation
• Knowledge on how other organizations can use current and emerging technologies to drive digital business
• Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models
• Customer escalation and conflict resolution skills required
• Ability to effectively document and develop standard operating procedures
• Excellent verbal and written communication skills
• Working knowledge of Active Directory
• Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint, Power BI, Azure, Exchange, MS Team
• Strong team building and leadership skills
• Energetic, enthusiastic, charismatic
• Entrepreneurial spirit
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience preferred

Responsibilities

• Manage the processing of incoming support requests to ensure courteous, timely, and effective resolution of end user issues
• Coordinate and/or perform hands-on fixes at the desktop level, installing/upgrading system software, hardware configuration and setup, manage applications and system tools.
• Participate in technical projects including - Image/OS testing, new software rollouts, tenant migration and Azure/Active Directory consistency
• Application support lead for multiple programs, including administration of O365 environment (Azure, MS Teams, SharePoint, Exchange)
• Help deploy/manage and inventory IT Asset Lifecycle Management program for end point computing devices
• Deliver frontline technical support for all employees and partners
• Promote and adhere to a culture of compliance and governance with respect to documentation, reporting, knowledge transfer and training
• Support talent recruiting, development and training programs
• Support and assist highly specialized and cross-functional teams in a fast paced and growing business environment
• Stay current on latest trends in IT Infrastructure and Cloud technologies and promote a culture of innovation and technology awareness
• Analyze and monitor for outages pertaining to our services, applications, and networking tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level