IT Services Manager

North Carolina Education Lottery•Raleigh, NC

6h•Hybrid

About The Position

We sometimes don’t pay attention to whether our computers or phones are working properly - until they don’t. This 24/7 role works diligently to ensure that staff have access to the necessary systems. You’ll be responsible for daily operations to meet the needs of end users, including providing solutions to computer software/hardware problems. Your communication skills are key, since you’ll be explaining complex issues to employees, managers and vendors. Veterans, we encourage you to apply! Your IT leadership and passion for service and systems are valued! We offer generous medical and leave benefits, support continuing education and professional development, and provide flexible scheduling and remote work. Come and grow your career in this fun, friendly and fast-paced environment! The lottery was recently certified as a Great Place to Work. [https://www.greatplacetowork.com/certified-company/7080544] We have also been named a Best-in-Class Employer by Gallagher. This is a hybrid position

Requirements

Bachelor’s degree and 5+ years of experience
Knowledge and ability to work with VMware technologies, including but not limited to ESXi, vSphere, vCenter, vRealize suite, and Workspace One
Knowledge and ability to work with SAN technologies. Pure Storage preferred
Knowledge and ability to work with and troubleshoot Windows/Linux-based Server systems, Windows client operating systems, Microsoft Azure, Exchange, Active Directory, DNSand MS application suites.
Knowledge of endpoint management solutions (Tanium and Microsoft Configuration Manager preferred).
Knowledge of MDM solutions (Intune and Omnissia preferred). Experience in configuring and maintaining in an enterprise environment with a mixture of Windows and Apple devices.
Knowledge and ability to work with unified computing systems (Cisco UCS).
Knowledge of disaster recovery and business continuity
Support and practice IT security and ensure the confidentiality of sensitive data
Strong customer service focus and experience working with end-users

Responsibilities

Manages computing services administrators/engineers in the day-to-day performance of their jobs; hiring and training staff; ensures that project/department milestones/goals are met; provides support; delegates projects; provides guidance educational opportunities
Designs, builds, supports, and maintains a highly redundant computing infrastructure.
Manages computing services technicians that provide help desk support for the entire agency by hiring and training staff; providing support; leading problem-solving efforts with outside vendors; delegating projects; providing guidance on goals and educational opportunities
Designs, and maintains a highly redundant storage area network (SAN).
Designs, and maintains an enterprise backup and recovery solution utilizing Veeam and VMware. Conducting business continuity tests for disaster recovery
Monitors and responds to system outages; responding, analyzing, and prioritizing alerts sent out by the monitoring system; working with vendors to ensure optimal uptime of business-critical applications
Researches new technology by participating in educational opportunities and seminars; reading professional publications and best practices from vendors; and networking with others in the related field