IT Services Manager

bet365•Denver, CO

3d•$90,000 - $130,000

About The Position

As an IT Services Manager, you will help to build an IT Services team locally in Denver while also managing the wider North and South American teams. You will be instrumental in ensuring our key platforms are robustly supported across the Americas, working in tandem with our established technical teams. This collaborative effort will be key to maintaining our global 24/7 operational coverage, with your leadership driving the evolution of our local infrastructure in line with centralized strategic direction. In this role, you will have the opportunity to develop a cross-functional team that combines the autonomy of local, time-zone specific support, and delivery with the ability to collaborate effectively with global technical domains. You will be responsible for balancing ongoing support tasks with an interrupt-driven response to service-affecting issues, ensuring the continued success and efficiency of the team. We are passionate about our brand, our product, customers and employees and we want to meet highly motivated individuals who will share our vision and our passion. The salary range for this position is $90,000-$130,000 annually.

Requirements

Extensive demonstrable experience of building, shaping and leading cross-functional teams.
Ability to influence senior management and key stakeholders across the organization.
Ability to step into the detail and understand complex and varied demands.
Cross-functional and collaborative continuous improvement of processes using objective data and subjective experience.
Understanding of user needs in detail and finding quality, effective solutions.
Professional, positive and flexible attitude with a desire to make a great contribution to the Business.
Self-motivated and ability to use initiative and prioritize proactively.
Strong analytical, problem solving, leadership, team management and decision-making skills.
End user hardware and related technology and services background including ITIL framework experience.
Experience with Microsoft 365 and related Cloud and SaaS based services.

Responsibilities

Building and providing management to the IT capability in our Central and South American offices.
Managing our Denver Tech Bar, delivering excellent technical services to local end users.
Recruiting and managing team members in line with expectations and requirements of the wider Technology function.
Developing the teams and their skills as appropriate, ensuring that documentation, training, mentoring and coaching is in place for the team.
Participating in the Incident Management process as an escalation point to integrate efforts across multiple technology teams and providers.
Working closely with local Business functions in all stated locations to ensure the service provided is meeting the requirements.
Continuously evaluating the services provided in each location including the use of metrics such as KPIs and outcome driven metrics.
Proactively identifying, investigating, and resolving or mitigating risks, technical incidents and problems,
Working closely with our global vendor management team to manage local vendors to ensure the delivery of a high-quality service to the Denver, New Jersey and Colombia offices.
Contributing to the IT Services roadmap and strategy for the provision of services and collaborating with other technical teams to support transition from design through delivery into run operations.