IT Services Manager/HelpDesk Manager

ZIM Integrated Shipping Services • Virginia Beach, VA

70d

About The Position

The main purpose of the role is to manage and support information technology and computer network systems in the regional offices. This includes controlling and evaluating IT and electronic data operations, providing helpdesk services, implementing and supporting IT facilities and office relocations, and managing IT technicians and helpdesk staff. The role also involves providing IT technical support for daily operations and negotiating with vendors for IT procurement.

Responsibilities

• Manage the IT infrastructure and communication network of the regional offices
• Coordinate with HQ PCTEAM, Network, INFRA and Security team for upkeeping of IT Infrastructure
• Support and coordinate all the IT facilities and user end points
• Manage and lead office relocations from an IT perspective
• Manage and control the IT assets and lead as an IT facility manager
• Project management on effective IT projects that involve IT infrastructure and communications
• Manage service tickets and ensure SLA compliance
• Manage IT technicians and help-desk staff, acting as a hands-on IT technician

What This Job Offers

• Industry: Water Transportation
• Number of Employees: 1,001-5,000 employees