IT Services Intern

Harry Meyering Center•Mankato, MN

3d•$15•Onsite

About The Position

Harry Meyering Center supports people with developmental and intellectual disabilities in their homes and community. Gain practical experience in the IT and Technology fields! The IT Services Intern plays a key role in keeping HMC’s technology running smoothly and efficiently. This position offers the opportunity to build hands-on experience by supporting system functionality, troubleshooting issues, and assisting with updates across our cloud-based platforms. Working alongside an experienced Systems Technician, the intern helps ensure our systems remain reliable, secure, and scalable—making this an ideal role for someone eager to grow their technical skills while contributing to a high-performing IT team. Wage: $15.00 per hour. Schedule: Part-time, approximately 15 hours a week with partial shifts 3 days a week. Location: Onsite - Mankato, MN

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with individuals, support teams, case managers, family members, and co-workers.
Must be comfortable using and or learning IT systems and applications.
Must be self-motivated and exhibit strong interpersonal communication skills, able to problem solve and respond effectively to emergency situations.
Must be at least 18 years old and have a high school diploma.
Must have an advanced knowledge of technology programs. IE: Outlook, Excel, Word, Adobe, PowerPoint and have prior knowledge or be willing to learn any applicable technology systems.
Strong organizational skills and ability to monitor multiple projects simultaneously.
Ability to problem-solve and work collaboratively with several teams.
Display exceptional documentation skills, knowledge of systems, routines, and programming.
Must have a valid Driver’s License and pass a driving record check conducted by our insurance carrier.
Must pass the MN Department of Human Services Background Study.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must have the ability to regularly kneel, crouch; occasionally required to sit, climb, and balance.
Must regularly lift and/or move up to 10 pounds; occasionally lift or move 50 pounds.

Nice To Haves

Preferred qualification of pursuing a degree in IT or a related field, or equivalent experience.

Responsibilities

Assist with solving Akita box requests as they come in.
Respond to IT issues, hardware maintenance, software, networking, etc. Identify, research, and resolve technical problems to ensure minimal downtime.
Manage user accounts across various platforms, including Active Directory, Microsoft 365, Therap, among others. Ensure proper access control and user privileges.
Maintain and update inventory of all IT devices within the organization. Ensure device labels & inventory list match.
Assist with special projects assigned by the Systems Technician. These may include system upgrades, new system implementation, and other IT initiatives.
Assist in updating the HMC website as needed.
Maintain HIPAA Compliance in all communications, whether written or verbal, both external and internal to HMC.
Provides support as directed/necessary with record keeping and filing.
Provides regular updates to the Director of Operations on the status of projects or other reports as directed.
Follows all health and safety policies and procedures.
Other tasks as assigned.