IT Services Director

GOLDER RANCH FIRE DISTRICT • Oro Valley, AZ

1d

About The Position

Provides strategic leadership, planning, and direction for the Information Technology Program for the District. Ensures reliable, secure, and efficient technology systems that support public safety operations, administrative functions, and future District needs. Oversees network infrastructure, telecommunications, hardware and software procurement, cybersecurity, and technology planning to optimize organizational effectiveness.

Requirements

• Leadership, initiative, and judgment to independently manage multiple priorities, coordinate staff, and meet District goals in a dynamic environment.
• Comprehensive understanding of Information Technology systems and infrastructure, to include but not limited to; enterprise network architecture, cloud platforms, server administration, cybersecurity, and access management.
• Operational reliability and availability management, ensuring 24/7 IT access with minimal service interruptions and the ability to respond outside normal business hours.
• Project and staff leadership abilities, including planning, coordinating, evaluating work performance, and applying project management principles.
• Strong interpersonal and communication skills, enabling effective collaboration with users, vendors, staff, and external public safety agencies in a professional and tactful manner.
• Regulatory awareness and adaptability, including familiarity with applicable laws and regulations, ability to interpret policies, follow procedures, and function effectively amid changing priorities and frequent interruptions.
• BS/BA in Information Technology or related field from an accredited college or university recognized by the U.S. Department of Education.
• A minimum of four (4) years of supervisory experience in the IT field.
• A minimum of six (6) years similarly related work experience.
• Must possess and maintain valid Arizona driver’s license with acceptable driving record

Nice To Haves

• Master’s Degree in Information Technology or related field from an accredited college or university recognized by the U.S. Department of Education.
• Wireless microwave experience.
• Experience in the design, installation, repair, and maintenance of two-way radio communications systems and electronic equipment.
• Current industry certifications such as: CISSP- Certified Information Systems Security Professional CISM- Certified Information Security Manager (ISACA) CGCIO- Certified Government Chief Information Officer (NASCIO) CCIE- Cisco Certified Internetwork Expert
• Public Sector work experience.

Responsibilities

• Establishes technical priorities, standards, policies, and administrative procedures to meet short and long-term District needs.
• Forecasts technology needs and advises executive leadership on emerging technologies and best practices aligned with the District’s Strategic Business Plan.
• Responsible for all aspects of the IT program, including computer hardware, network infrastructure, servers, storage, local and wide area networks, wireless systems, and network security devices.
• Coordinates with other department leaders to ensure the integration of software application purchases.
• Develops, submits, and monitors the IT program budget.
• Responsible for establishing, maintaining, and reporting the IT program performance metrics, including the completion of annual program appraisals.
• Ensures radio and public safety communications systems are effective, reliable, and meeting District needs.
• Ensures the development, maintenance and testing of data backup, disaster recovery, and business continuity procedures.
• Audits IT systems and practices to ensure effectiveness, efficiency, reliability, and security.
• Ensures timely, professional, and customer-focused technical support to District users, including installation, diagnosis, repair, and maintenance of hardware and software.
• Develops, coordinates, and provides user training to promote proper and effective use of computer and communications systems.
• Creates and maintains technical documentation, including network configurations, policies, procedures, and system changes.
• Researches technological advancements, pricing, and solutions to recommend system upgrades and efficiency improvements.
• Coordinates all aspects of the procurement and competitive bidding process for IT equipment, software, and services.
• Manages vendor relationships and contract performance.
• Collaborates with outside entities such as utilities, partner agencies, and other public safety organizations to develop intergovernmental agreements and shared technology resources.
• Ensures the maintenance of internal and external websites and applications.
• Prepares and presents written and verbal reports, correspondence, and technical recommendations.
• Meets with District staff to support work planning and address IT related issues or concerns.
• Pursues continuing education, certifications, conferences, and seminars to maintain current knowledge of technology trends, public safety systems, and Fire District operations.
• Performs other duties as assigned

Benefits

• Arizona State Retirement System (ASRS) with employer matching contributions
• Medical, Dental, Vision, and Life Insurances
• Paid Time Off (PTO) accrual at 10 hours per pay period (260 hours per year), and 12 Paid Holidays annually (birthday included)
• District paid concierge healthcare service for you and your family
• Opportunity for continued education reimbursement
• Option to participate in additional self-funded retirement plans and a variety of supplemental insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Director