IT Services Assistant

Boston Symphony Orchestra • Kinston, NC

6d • $20 - $21 • Onsite

About The Position

We are looking for entry-level IT Service seasonal help to provide IT support to end users in a fast-paced environment at Tanglewood in Lenox, MA. The IT Services Assistant focuses on the technology used to support concert performances and daily staff requirements. You should possess a strong desire to learn software and troubleshooting skills to help ensure the technology maximizes up-time and effectiveness.

Requirements

• Possess a strong desire to learn and gain experience in a fast-paced environment.
• Excellent interpersonal communication skills; verbal and written. Strong ability to interact with employees and external contacts in an approachable and professional manner.
• Strong PC skills with emphasis on Windows 11 in a Domain environment.
• Strong documentation skills and attention to detail.
• Basic understanding of LAN, WAN and WIFI.
• Must be able to lift/carry up to 50 lbs.
• Must be able to work a nonconventional 5-day work week (Weekend work expected) with nonconventional work hours (1 - 9 pm most days) for a work week of 30-40 hours.
• Must have reliable transportation and a track record for being on time.

Nice To Haves

• Help desk and customer service experience a plus.

Responsibilities

• Provide first point of contact for IT Services throughout the Tanglewood campus including in-person, e-mail, phone and cell phone.
• Assist the IT Services Team Leader in the deployment and reclamation of IT assets.
• Monitor and replace printer and multi-function Printer (MFP) toner cartridges.
• Troubleshoot and resolve all printer and MFP issues; paper- jams, scan and assist in maintaining a 100% up time as needed.
• Assist with WIFI setup and connectivity during the Tanglewood season.
• Act as point of contact for IT Services related issues when primary contact is unavailable.
• Identify and recommend fixes to potential technological challenges.
• Install software, printer's drivers and resolve software related problems.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed