IT Services & Asset Management Coordinator (IT Consultant 1)

State of Ohio • Columbus, OH

2d

About The Position

We are seeking a proactive and detail-oriented Information Technology Professional to support software billing operations, end-user software support, mobile device lifecycle management, and network circuits across the State. This role is essential to the efficiency of IT operations, ensuring accurate billing, responsive software support, and seamless provisioning and deactivation of mobile devices. Additionally, it involves managing circuit vendors and ensuring that all connected sites are active and compliant with company standards. The key responsibilities for this position are grouped into three categories\: Software & Billing, Mobile Device Lifecycle Management, and Circuit Auditing and Vendor Management. Duties include, but are not limited to:

Requirements

• Completion of Associates or Greater core program in any of the following\: Information Technology, Electrical Engineer, or Telecommunication.
• AND 2 years training or experience in Systems Analysist and Design
• AND 12 months training or experience in any of the following\: Systems development, Telecommunications, or Networking
• Or Equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Manage IT software billing processes, including invoice tracking, discrepancy resolution, and coordination with finance teams.
• Maintain accurate records of software licenses, renewals, installations, and configurations.
• Develop and maintain user guides and knowledge base articles to support self-service and training.
• Train new employees and team members on billing procedures and software request workflows.
• Coordinate cellphone requests for new hires and existing staff.
• Set up and configure mobile devices with required security policies and enterprise applications.
• Manage deactivation and recovery of devices upon reassignment or separation.
• Maintain asset tracking and ensure compliance with mobile device policies.
• Perform monthly reconciliation of vendor billing and manage vendor relationships.
• Conduct thorough audits of circuits across 88 counties to ensure compliance with company standards and regulatory requirements.
• Manage relationships with circuit vendors, ensuring all sites have active circuits and addressing any issues related to circuit configurations and usage.
• Maintain records of active circuits and resolve discrepancies in circuit configurations and usage.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree