IT Service Technician (4am)

Internetworks•Portland, OR

33d•$24

About The Position

We’re growing and looking to add an early-rising, client-focused problem solver to our Service team in the role of IT Service Technician (4 AM Shift)! What Is an IT Service Technician (4 AM Shift)? You’re the kind of person who likes being the first one online, getting ahead of the day while most people are still sleeping. When something breaks, you don’t panic. You troubleshoot, communicate clearly, and get things working again. This role is perfect for someone who loves solving problems, doesn’t need hand-holding, and can balance customer service with technical work. This position runs from 4:00 AM to 1:00 PM (full-time, 40 hours/week) and supports the early business hours of our clients. You’ll help keep systems stable, respond to issues quickly, and make sure users feel supported and taken seriously. As an IT Service Technician (4 AM Shift) at Internetworks, you’ll handle incoming tickets, respond to alerts, resolve everyday IT issues, and collaborate with a sharp, supportive team to deliver outstanding service. About Internetworks Founded in 1997, Internetworks is a managed IT services provider that keeps businesses connected through technology, teamwork, and community. We support more than 200 organizations with managed IT services, projects, and professional solutions. Our culture blends friendly collaboration with technical excellence. We’re IT superheroes who believe great service should be both personal and precise, and our Service team lives that every day.

Requirements

1+ year of IT support experience (help desk or MSP preferred)
Strong troubleshooting and communication skills (you can explain tech clearly and patiently)
Familiarity with: Microsoft Windows desktop environments Microsoft 365 apps and basic administration Networking fundamentals (Wi-Fi, VPN, switches, etc.) Smartphones and mobile devices (iOS/Android)
Solid documentation habits and attention to detail
Reliable transportation for occasional client visits

Nice To Haves

CompTIA A+ or Network+ (or willingness to earn Network+ within 6 months, we’ll support you)
Experience with ConnectWise or other PSA tools
Exposure to Cisco networking, firewalls, or managed network environments
Exposure to Azure AD / Entra ID, Intune, or modern device management
Familiarity with Apple OS or any flavor of Linux

Responsibilities

Support network infrastructure: Respond to network alerts, troubleshoot latency issues, investigate location outages, and help keep clients online through rain and shine
Triage incoming support tickets: Evaluate, prioritize, resolve Tier 1 issues, or escalate as needed
Remote Support: Diagnose and fix workstation, printer, and software issues via phone, chat, or remote session
Customer Care: Be the calm, friendly voice clients rely on when things go sideways
Ticket Management: Log all work, time, and notes accurately in ConnectWise
Collaboration: Partner with teammates, dispatchers, and account managers to keep service efficient and communication clear
Documentation + knowledge building: Help improve internal documentation and learn new tools/systems as you grow
Assist with PC lifecycle management: setups, swaps, updates, replacements
Create and update network diagrams / architecture maps as needed
Contribute ideas during team meetings and bring positive energy to shared goals
Occasionally support onsite visits for installs or troubleshooting
Occasionally support evening/weekend maintenance work (rare, but part of IT life)
On-Call Rotation: You’ll be part of a shared on-call rotation and may occasionally support after-hours or weekend issues.