IT Service Technician
About The Position
The ROSEN Group is a global leader in providing cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of securing the safe supply of energy to people and businesses across the globe and help us all move towards an attainable and sustainable future. It is our ambition, above anything else, to contribute to a world where critical infrastructure and the supply of energy is not only efficient, but also protected and reliable. Come join our growing team! For more information about ROSEN go to www.rosen-group.com. ROSEN is looking for an IT Service Technician that will be based in Houston, TX. This position reports directly to the Head of Information Technology and will be a part of the Information Technology team. Responsibilities:What role you will play in our team?The IT Service Technician ensures reliable IT operations by deploying, configuring, maintaining, and monitoring systems, hardware, and software. This role supports security compliance, troubleshooting, and technology upgrades to maintain optimal performance across the organization.
Requirements
- Completed education in Computer Science or equivalent degree in Informatics.
- 3–4 years of experience in IT systems administration and support.
- Strong knowledge of IT systems, hardware, and software.
- Skilled in troubleshooting, upgrades, and creative problem-solving.
- Ability to work collaboratively in a team environment.
- Familiarity with IT security practices and proactive risk management.
Responsibilities
- Install, configure, maintain, and update IT systems, hardware, and software securely.
- Identify vulnerabilities and apply necessary patches to maintain system security.
- Perform proactive monitoring of IT infrastructure and services.
- Create and maintain documentation for systems and processes.
- Adhere to IT and IT-security guidelines and policies.
- Continuously self-educate on existing applications and emerging technologies, including IT security.
- Support office upgrades or complete setups for new ROSEN locations.
- Assist with IT project implementation and technology evaluations.
- Provide technical support and resolve IT-related issues promptly.
- Transfer business knowledge to third parties or internal requestors when needed.
Benefits
- Medical - 2 PPO plans & 1 High Deductible (HDHP) with a Health Savings Account (HSA)
- Dental - Covered at 100% for employee & dependents
- Vision - Covered at 100% for employee & dependents
- 401K with a 5% matching employer contribution
- Company paid basic Life Insurance, Short Term Disability / Long Term Disability
- Flexible Spending Accounts
- Generous Vacation Plan & Paid Time Off (PTO)
- Employee Assistance Program
- Access to employee resource groups
- Maternity & Parental Leave
- Fertility, adoption and surrogacy benefits
- 32 hours paid Volunteer Time Off
- Hybrid working environment for certain positions
- Annual merit & career advancement increases
- Leadership growth & professional development opportunities
- Tuition Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
