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The IT Service Tech I role is essential for supporting and maintaining in-house computer systems, desktops, and peripherals at Hard Rock Rockford. This position involves a variety of responsibilities including the installation, diagnosis, repair, maintenance, and upgrading of all hardware and equipment to ensure optimal workstation performance. The IT Service Tech I will troubleshoot problem areas in a timely and accurate manner, providing end-user training and assistance as required. This role is critical in maintaining the operational efficiency of the casino's technology infrastructure. As part of the essential functions, the IT Service Tech I will be responsible for level 1 help desk support, which encompasses a range of systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, including personal computers and printers. The position requires availability to work in a 24-hour, 7-day-a-week environment, interfacing with company team members regarding computer program requests or problems. Maintaining a clean and orderly computer/equipment area is also a key responsibility. The IT Service Tech I will assist the Director of IT in identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, development, and programming projects, ensuring their efficient, cost-effective, and timely completion. Staying updated on the latest advancements in computer technology and systems is crucial, as is promoting positive end-user relations and high employee morale. The role may also involve attending seminars as needed to enhance skills and knowledge.
