IT Service Support Technician

Valley Craft Industries IncLake City, MN
1dOnsite

About The Position

Valley Craft Industries is a family-owned Minnesota company with 70+ years of experience designing and manufacturing material handling, storage, and safety solutions that last. Our mission is simple: help customers work smarter, safer, and more efficiently. We’re looking for an IT Service Support Technician who enjoys solving problems, helping people, and working with a variety of technologies. If you’re hands-on, curious, and ready to make an impact, we’d love to meet you!

Requirements

  • Vocational, Technical, or Associate degree preferred
  • Comfortable working with PCs, Microsoft Office, and basic networking
  • Strong problem-solving and customer service skills

Nice To Haves

  • A+ and/or Microsoft certification a plus

Responsibilities

  • Set up, maintain, and troubleshoot PCs, laptops, printers, and mobile devices
  • Support Office 365, software applications, IP phones, and video conferencing tools
  • Install and troubleshoot LAN/WAN and assist with Windows server support
  • Respond to help desk requests via phone, in person, and ticketing system
  • Create and manage user accounts and access
  • Train employees on hardware, software, and basic IT processes
  • Prioritize and triage support tickets
  • Coordinate with vendors and assist with special projects

Benefits

  • Competitive pay based on experience
  • Monday–Friday | 8:00 AM – 4:30 PM
  • Stable, family-owned company
  • Friendly, collaborative culture
  • PTO & 9 paid holidays
  • Medical, Dental, and Vision insurance
  • 401(k) with profit sharin
  • Referral program
  • Growth and development opportunities
  • Great work-life balance — no weekends
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