IT Service Support Technician

Valley Craft Industries Inc • Lake City, MN

1d • Onsite

About The Position

Valley Craft Industries is a family-owned Minnesota company with 70+ years of experience designing and manufacturing material handling, storage, and safety solutions that last. Our mission is simple: help customers work smarter, safer, and more efficiently.

We’re looking for an IT Service Support Technician who enjoys solving problems, helping people, and working with a variety of technologies. If you’re hands-on, curious, and ready to make an impact, we’d love to meet you!

Requirements

• Vocational, Technical, or Associate degree preferred
• Comfortable working with PCs, Microsoft Office, and basic networking
• Strong problem-solving and customer service skills

Nice To Haves

• A+ and/or Microsoft certification a plus

Responsibilities

• Set up, maintain, and troubleshoot PCs, laptops, printers, and mobile devices
• Support Office 365, software applications, IP phones, and video conferencing tools
• Install and troubleshoot LAN/WAN and assist with Windows server support
• Respond to help desk requests via phone, in person, and ticketing system
• Create and manage user accounts and access
• Train employees on hardware, software, and basic IT processes
• Prioritize and triage support tickets
• Coordinate with vendors and assist with special projects

Benefits

• Competitive pay based on experience
• Monday–Friday | 8:00 AM – 4:30 PM
• Stable, family-owned company
• Friendly, collaborative culture
• PTO & 9 paid holidays
• Medical, Dental, and Vision insurance
• 401(k) with profit sharin
• Referral program
• Growth and development opportunities
• Great work-life balance — no weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree