IT Service Owner

Commerce Bank•Kansas City, MO

1d•Hybrid

About The Position

The main purpose of this job is to be the owner of the IT Core Banking Application (CBA)/product line and the associated IT services, and partner with the Business Line Product Manager (BLPM) to integrate and organize business and technical aspirations into executable strategy. The IT Core Banking Service Owner is the owner of the IT Core Banking product/product line and associated IT services. The Core Banking product domain includes customers and deposits.

Requirements

Working knowledge of the Core Banking business domain and technology landscape to use when collaborating with the BLPM to integrate and organize business and technical aspirations into executable strategy
Strong knowledge of agile SDLC, communication and change leadership principles and practices, and vendor management and contract negotiation tactics
Solid knowledge of product management best practices, functional design, and application delivery methodology
Working knowledge of design thinking, APIs and integration concepts, big data and UI/UX design
Experience with budgeting for operating expenses and capital investments
Strong business relationship management skills
Strong strategic development and technical design skills
Service planning skills
Deep working knowledge of IT products, services, policies, processes, and organization
Advanced problem-solving skills for complex situations
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Strong business acumen with ability to document and clearly articulate complex concepts to various levels of technical and non-technical stakeholders
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Strong leadership competencies with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Advance level proficiency with Microsoft Word, Excel, Teams and Outlook
Bachelor’s degree in Information Technology or related field, or equivalent combination on education and experience required
6+ years IT experience required
4+ years technical product or project management experience required
Must be eligible to work in the US without sponsorship now or in the future

Nice To Haves

3+ years leadership/supervisory experience preferred

Responsibilities

Accountable for the technical strategy and architecture designs that realize the joint business and IT feature set, associated services, and required level of product and service quality
Orchestrate technology change lifecycles in the product or product line that sustains the technical viability of the product and advances the core features in accordance with strategy
Monitor the service quality outcomes for areas of responsibility, reports on service activity to the BLPM, and orchestrates improvements as necessary to meet the negotiated service levels
Conduct market research in collaboration with bank product owner(s) to inform technology strategy
Lead IT efforts in partnership with the business to evaluate new technologies and providers that support the product
Analyze and define efficient, cost-effective solutions to support company objectives, business processes, and functional requirements through detailed knowledge of complex issues
Partner with internal stakeholders and BLPM’s to integrate business and technical needs into a comprehensive strategy and execution roadmap
Develop the technical strategy and design for one or more products / services
Negotiate, monitor, and report operational service levels for one or more products or services
Sponsor product / service / product line technical improvement initiatives as required to meet and sustain negotiated service levels
Provide oversight and regular reporting of product and service change initiatives, including business case development and sizing
Conduct and participate in the analysis of business processes and functional requirements
Manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing and release
Create an annual budget for operating and capital expenses required to sustain or improve the product / service / product line
Potential to include management of direct reports to assist in carrying out service planning and domain architecture related activities
Perform other duties as assigned