IT Service Manager

Siemens Healthineers • Malvern, PA

91d • $86,700 - $130,000

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The IT Servicer Management Professional plans, directs and coordinates operations of Service Desk(s), ensuring the provision of a single point of contact for the resolution of incidents, the continual monitoring of systems and processing of all kind of tickets related to defects and incidents.

Requirements

• Payroll / Ceridian knowledge is required.

Responsibilities

• Provide a channel for users to request and receive standard services for which a pre-defined approval and qualification process exists.
• Identify and log incidents, restore normal services and minimize adverse impact on operations.
• Provide appropriate access rights for authorized users and prevent access from unauthorized users.
• Provide personalized services (via self-service, real-time 24*7 operation) to users based on predictive analytics and real-time monitoring of service usage.
• Identify root causes of problems (that affect IT service) and determine fix required to prevent recurrence of incidents.
• Minimize the impact of recurring incidents (problems that cannot be prevented).
• Manage day to day service operations, source and deliver components of standard services.
• Ensure compliance to Q, ISEC and DP regulations.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

What This Job Offers

• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing