IT Service Manager - Device Lifecycle Management AMERICA

Hitachi•Raleigh, NC

3d•Onsite

About The Position

IT Service Manager - Device Lifecycle Management AMERICA The Opportunity Join Hitachi Energy to run regional Device Lifecycle Management (DLM) services that keep teams equipped and ready to deliver projects across the power value chain. You will manage forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM), aligning regional operations with global standards and service levels. Day to day, you’ll oversee DLM performance, act as the primary escalation point for issues, and coordinate with internal stakeholders and OEM/logistics partners to keep devices available, records accurate, and processes consistent. Your work helps maintain uptime, secure data, and streamline order-to-deployment cycles—foundational elements that enable engineering, field, and commercial teams to focus on grid reliability, modernization, and innovation. You’ll guide a regional squad (controller and support specialists), shape continuous improvement with the DLM Center of Excellence and other regions, and communicate status, risks, and opportunities that enhance service effectiveness across complex, multi-country operations.

Requirements

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Proven customer engagement skills with the ability to build and maintain relationships across teams and vendors.
Excellent verbal and written communication; able to convey complex updates to varied stakeholders, including leadership.
Comfortable operating in a global model with multiple stakeholders across countries; oriented toward alignment and coordination.
Data mindset with the ability to assess information, identify trends, and communicate progress, issues, and status clearly.
Experience managing people and driving performance; fosters collaboration and innovation across cross‑functional teams.
Solid troubleshooting and problem‑solving abilities; able to determine root causes and take timely action.
Capabilities in change management to enable adoption of new processes and improvements within the region.

Nice To Haves

Prior DLM or related IT asset management experience preferred.

Responsibilities

Oversee regional DLM service performance across forecasting, fulfilment, procurement, portfolio management, and ITAM.
Monitor service levels and quality targets; identify issues and implement corrective actions.
Serve as the regional escalation point and coordinate timely resolution with stakeholders.
Maintain relationships with internal teams and external vendors (OEM and logistics) to meet regional priorities.
Represent the region on DLM matters; provide regular updates to the Global DLM Service Owner.
Identify and deliver continuous improvement opportunities; contribute to global DLM enhancements.
Collaborate with other regional leads and the DLM COE to align strategies and share practices.
Manage the regional squad; set direction, support skill development, and ensure effective resource allocation.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

At Hitachi Energy, you’ll gain exposure to practical, cutting‑edge technologies, collaborate with experienced professionals across the power industry, and access opportunities for personal growth.
Opportunities to work on innovative technologies that shape the future of energy
A collaborative environment with experienced professionals across the power industry
Access to learning platforms and career development programs
Attractive health and retirement benefits
Paid leave and flexible work arrangements
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability.
You may request reasonable accommodations by completing a general inquiry form on our website.
Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.
Messages left for other purposes will not receive a response.