IT Service Management (ITSM) Lead
ValidaTek•Brunswick, GA
327d•$58,184 - $106,391
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About The Position
We are seeking a highly skilled IT Service Management (ITSM) Lead to support a critical Department of Homeland Security (DHS) program. The ITSM Lead will oversee the implementation, governance, and continuous improvement of IT service management processes, ensuring alignment with ITIL best practices and DHS operational requirements. This role is key in delivering high-quality IT services to DHS stakeholders, improving service delivery, and ensuring compliance with established SLAs and governance standards.
