IT Service Management Intern - Summer 2026

Hunt • Dallas, TX

70d • Onsite

About The Position

We are currently seeking an IT Service Management Intern for the IT department located in our Dallas, TX office. This is a paid summer internship opportunity with housing provided if needed.
The intern will help the IT service management team by assisting with active projects regarding our ITSM tool, ServiceNow, as well as participating in change management, major incident management as well as other various projects assigned.

Requirements

• Interest in IT Service Management, and the desire to provide users the best possible experience with IT.
• Proficient in Microsoft Office 365 tools (i.e., Excel, SharePoint, Access, etc.).
• Independent worker with good technical skills.
• Ability to work in a team environment.
• Ability to manage multiple tasks and areas of responsibility concurrently.
• Enthusiastic to learn and take on new opportunities.

Nice To Haves

• Rising junior or senior pursuing an undergraduate degree or master’s in IT Service Management or Management Information Systems.
• Minimum of 3.0 grade point average.
• Experience with process flow tools, like Microsoft Visio, is a plus.

Responsibilities

• Participate in change management and major incident management.
• Participate in our ongoing ServiceNow projects.
• Gather and document requirements.
• Test and document new software functionality.
• Train users newly implemented features.
• Assist will implementation of standard operating procedure knowledge base.

Benefits

• Highly competitive compensation
• Hybrid work options available for most roles
• Free covered employee parking for Dallas HQ based employees
• Free specialty coffee bar in the Dallas HQ
• Onsite breakfast and lunch area in the Dallas HQ
• Work/Life Balance
• Ongoing professional development opportunities
• An exceptional employee experience

What This Job Offers

• Career Level: Intern
• Number of Employees: 1,001-5,000 employees