IT Service Management Support

Accenture Federal Services • Suitland, MD

6d

About The Position

Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.

Requirements

• Minimum 3 years of experience in any combination of the following:
• Providing content management support in all source intel areas
• Military experience
• Providing basic user and customer support and troubleshooting in intelligence, cyber or application support areas
• Lead training as needed to a small to medium size group
• An active TS/SCI clearance

Nice To Haves

• Experience with Microsoft office suite
• Detail oriented and comfortable conversing with client leadership
• Experience with Data Analytics

Responsibilities

• Identify and document system and/or tool requirements as provided to the Helpdesk by users, customers and support process to review approve them for further action
• Create and manage page content audits, and actions pursuant to the communications plan
• Provide basic user and customer support and troubleshooting
• Provide application navigation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees