CGI Deutschland-posted 3 months ago
$99,200 - $241,600/Yr
Full-time • Senior
Hybrid • Arlington, VA
Professional, Scientific, and Technical Services

CGI Federal has an exciting opportunity for an IT Service Lifecycle Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The IT Service Lifecycle Manager oversees the complete journey of IT services, from design and implementation to operation and eventual retirement, ensuring they align with business goals and deliver value. Key responsibilities include managing the service portfolio, defining service strategies, developing service roadmaps, monitoring performance, driving continuous improvement through incident and problem management, managing budgets, and coordinating with various teams and third-party providers to maintain service quality and customer satisfaction. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in our Arlington, VA office; however, a hybrid working model is acceptable. Must live within a 50-mile radius of DMV/NCR.

  • Develops long-term strategies for IT service delivery, creates service roadmaps, and defines service offerings to meet evolving business demands.
  • Ensures services are designed, tested, and implemented efficiently, overseeing the handover from implementation experts and documenting new processes and procedures.
  • Monitors service performance, manages incidents and problems, and drives continuous service improvement initiatives to enhance quality and customer experience.
  • Manages service budgets, conducts financial analysis, and reports on the total cost of ownership (TCO) to identify opportunities for cost reduction.
  • Establishes and tracks Key Performance Indicators (KPIs) for IT services, analyzing performance to ensure goals are met and identifying areas for optimization.
  • Collaborates with internal departments, third-party vendors, and executive leadership to ensure alignment and high-quality service delivery.
  • Develops training materials and conducts sessions for operational teams and maintains up-to-date process documentation and technical standards.
  • Bachelor's degree and/or 5 to 10 years of experience.
  • US Citizen with the ability to obtain and maintain a TS/SCI with CI Poly.
  • Strong knowledge of IT infrastructure, applications, security, and relevant platforms.
  • Ability to understand business objectives and align IT service delivery with those goals.
  • Proven ability to lead teams, communicate effectively with stakeholders at all levels, and manage cross-functional projects.
  • Proficiency in performance analysis, data modeling, and identifying areas for automation and improvement.
  • Familiarity with IT Service Management (ITSM) frameworks like ITIL.
  • Experience in managing large-scale projects and workstreams to deliver solutions and services.
  • Competitive compensation
  • Comprehensive insurance options
  • Matching contributions through the 401(k) plan and the share purchase plan
  • Paid time off for vacation, holidays, and sick time
  • Paid parental leave
  • Learning opportunities and tuition assistance
  • Wellness and Well-being programs
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