IT Service Desk Technician
Nexus IT Inc•Salt Lake City, UT
275d•$45,000 - $85,000
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About The Position
The Service Desk Technician is responsible for responding to and resolving client support tickets efficiently and accurately. As the first point of contact for clients, your primary focus will be handling tickets swiftly, while maintaining high client satisfaction and escalating issues as needed. By ensuring timely and accurate ticket resolution, the Service Desk Technician helps maintain high client satisfaction levels. Success in this role contributes to smooth and efficient service experience for clients, making sure their technical needs are met and expectations exceeded.
