IT Service Desk Technician

MAT Holdings • Long Grove, IL

407d

About The Position

The IT Service Desk Technician at MAT Holdings, Inc. is responsible for providing first and second-line technical support to internal staff. This role involves diagnosing and resolving a range of technical issues, administering PC systems, and ensuring effective communication with users of varying IT experience levels. The technician will also handle administrative duties related to the service desk and environmental responsibilities.

Requirements

• Associate degree or certification in MIS, Computer Science, or related field.
• Minimum experience of 1-2 years in PC administration.
• Minimum experience of 1-2 years in Apple Mac administration.
• Knowledge of Windows Operating Systems.
• Familiarity with Microsoft Office applications.
• Experience with SAP and RF scanning gun set-up and maintenance.
• Knowledge of email systems, preferably Exchange.
• Experience with phone systems, preferably AVAYA.
• Knowledge of Active Directory.

Nice To Haves

• Certification in ITIL Foundation is a plus.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.

Responsibilities

• Provide technical support to end users.
• Monitor corporate Service Desk and respond to calls.
• Redirect incidents/problems to appropriate resources.
• Identify incident trends based on calls.
• Monthly reporting of call volumes, resolutions, and mean time for closures.
• Administer PC systems to include upgrades, licensing, and patch management.
• Configure and deploy new equipment.
• Administer phone system.
• Work with vendor technical support to resolve incidents.
• Administer asset tracking.
• Provide space on the facility server for storage of environmental documents.
• Arrange for the EC to have both read and write access to environmental documents on the server.
• Provide other data management support as required.
• Arrange for external technical support where problems cannot be resolved in-house.

Benefits

• Medical, dental, vision, and disability insurance after 60 days of employment
• Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
• 401k Retirement Plan + Company Match
• Career Advancement Program, training and development
• Wellness Programs, including fitness reimbursements and mental health support
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Voluntary Life / AD&D, Employer Provided Life/AD&D

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: Associate degree
• Number of Employees: 10,001+ employees