IT Service Desk Technician

Pomeroy • Mason, OH

496d • $45,040 - $45,040 • Remote

About The Position

We have a 1099 contractor opportunity with a Pomeroy client for a hybrid IT Service Desk Technician in Mason, OH. The IT Service Desk Technician will provide first level support and excellent customer service for technical infrastructure including Windows devices, mobile devices, desk phones, printers, networking devices, end user applications and services. The position requires a commitment to delivering high-quality support and ensuring that all technical issues are resolved efficiently and effectively. The role involves a structured training program, with the first three weeks dedicated to in-person training. After completing the training, the technician will work a hybrid schedule, spending two days in the office and three days working remotely. Following the initial 30 days, the technician will return to the office for a week of uptraining to ensure they are up to date with any changes or new systems. The working hours are Monday through Friday, from 9:30 AM to 6 PM, providing a consistent schedule for the technician. Essential job functions include providing user support for computer systems and standard corporate software products, offering comprehensive local and remote technical support for corporate colleagues, configuring and installing a broad range of new and used computer equipment and peripherals, and troubleshooting various technical issues with the assistance of peers and vendors. The technician will also conduct user training on various technical-related topics when needed and assist in moving, adding, or changing user workstations and peripherals as required. Additionally, the technician will prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues, contributing to the development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy.