IT Service Desk Support Specialist

ServiceTec • Orlando, FL

93d

About The Position

As an IT Service Desk Support Specialist, you will provide service operation support on-site 40hrs/week and on-call support for the systems at the direction of the local IT Manager. Our organization places a premium on customer service. We are looking for individuals that can be responsive, professional, trustworthy, and deliver performance that enhances our company's reputation each time they interact with the customer.

Requirements

• High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred.
• CompTIA A+ and/or Network+.
• MCP (Microsoft Certified Professional).
• Must have a valid Driver’s License.

Nice To Haves

• Knowledge of MS Windows and Windows based software required.
• Thorough knowledge of computer hardware diagnostics and repair required.
• Must possess excellent verbal and written skills.
• Must be a self-motivated individual who can perform with minimal direction.
• Experience and proficiency with Microsoft Windows 7, Microsoft Windows 10, Microsoft Word, Excel, PowerPoint, Microsoft Outlook, Adobe, Smartphone devices, VPN, Network Printers (HP).
• Understanding and working knowledge of TCP/IP and Multicast technologies.
• Working knowledge and understanding of Active Directory.

Responsibilities

• Regularly interact with GOAA customers.
• Perform installation, configuration, relocation and support of the Authority’s computer equipment and workstation software.
• Provide assistance by working in close contact with the vendors and clients.
• Ensure knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format.
• Track all issues and comment on all issues and resolution in detail within Service Now.
• Troubleshoot problems that impact the IT services.
• Responsible for the timely completion of assigned incidents and tasks.
• Experience managing, supporting and deploying network infrastructures.
• Diagnose server or network alerts, events or issues.
• Provide first level VoIP and Mobile device support.
• Produce training material as needed.
• Perform other duties as required.

Benefits

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sick leave
• Paid Military Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees