Service Desk / Client Support - Supervisor, IT Service Desk

American National•Springfield, MO

30d•Onsite

About The Position

Are you a tech-savvy leader ready to take your career to the next level? We're seeking an IT Service Desk Supervisor to lead a high-performing team and elevate our IT support experience. This is an on-site position, with Springfield, MO as the preferred location. Candidates located in Galveston, TX may also be considered. Why This Role Matters: This is more than just a supervisory position-it's a chance to shape the future of IT support in a collaborative, virtual environment. You'll be the go-to leader for your location, ensuring your team is aligned, empowered, and delivering exceptional service. Ready to lead with impact in Springfield-or Galveston if that's home? Apply now and help us elevate IT support to the next level.

Requirements

Associate degree or equivalent experience.
3-5 years of hands-on technical support experience.
ITIL Foundation Certification (v4.0).
Familiarity with tools like ACD Call Distribution, IBM mainframe, Windows Server, SCCM, Office 365, AS400, Active Directory, and remote support tools (e.g., Bomgar).
Strong leadership qualities and a passion for process improvement.

Nice To Haves

CompTIA A+ certification is a plus!

Responsibilities

Supervise and mentor a virtual team of IT Service Desk professionals.
Manage daily operations, prioritize workloads, and ensure outstanding customer service.
Implement and uphold ITIL-based service management practices.
Collaborate with infrastructure and development teams to support change initiatives.
Develop and deliver training programs for team members and end-users.
Serve as a subject matter expert for our Service Management application, ServiceNow, supporting testing, communication, and change management.

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