IT Service Desk Specialist
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Our Service Desk Specialists represent the Bank and our culture of YES in every transaction and customer interaction. Those in this position are tasked with partnering with staff and departments to aid with day-to-day internal IT operations. Success in this role requires intermediate technical knowledge, customer service skills, attention to detail, teamwork, and problem-solving skills. We are currently searching for high-potential people to join our IT team to support our northern Central Texas offices. This position will be based in Waco and will offer support to the branches in Salado and Temple. Please note that this is an on-site role and not a remote position. Key highlights include: Provide technical support, including coordination, vendor relations, maintenance, and support of hardware, software, printers, and all other IT systems. Support includes monitoring systems, user assistance, knowledge base documentation, integration, security, and compliance with IT policies. Research issues and technology trends, providing options for resolutions and recommendations as necessary. Serve as an IT Champion and point of contact for staff requests for technology hardware, software, maintenance contracts, network support, training, and documentation. Ensure to follow standard operating procedures and meet service level agreements. Leverage software and skills to assist in the tracking of IT equipment - including inventory, transfers, and repurposing. Play a key role in project implementation, monitoring, and reporting including the implementation of hardware and software, policies and procedures, training, new technologies, and assigned project development/management. Other duties as assigned and/or taken on.
