IT Service Desk Specialist Full Time

Glow Brands Corporate•Elizabethtown, KY

14h•$48,000 - $50,000

About The Position

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department by email at [email protected] 101 Catalog Dr. Elizabethtown, KY, 42701 Sun Tan City, one of the largest tanning salon chains in the country with 250+ salons in 22 states, is currently accepting applications for a Full Time IT Service Desk Specialist position in the Elizabethtown Support Center. Applicants with a strong commitment to exceptional customer service, performance excellence, and desire to learn need only apply. The IT Service Desk Specialist works within the Information Technology Department, providing baseline support for various computer application systems and end-user related activities.

Requirements

Must be organized, detail-oriented and have sound problem solving skills
Must be able to effectively work independently and with others, both in an office setting as well as remotely
Strong written and oral communication skills with an emphasis on customer service/satisfaction
Strong proficiency in common Microsoft Office tools (i.e. Word, Excel, Outlook
Some knowledge and continued interest/education in supporting troubleshooting of MS-Windows computers and network
Handles confidential and sensitive data and information appropriately
Demonstrates positive can-do attitude
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.
Ability to sit for extended periods of time.
Ability to lift or assist in lifting items and heavy boxes periodically.
Ability to bend down under desks to reach equipment periodically.
Ability to work independently and alone during shifts as business needs require.

Responsibilities

Collaborates with IT team, vendors, and end-users to resolve IT issues.
Manages escalated tickets and follows up on outstanding tickets with vendors and internal teams.
Builds and maintains documentation for break/fix reference and training.
Participates in IT projects (system rollouts, NSOs, CONs, etc.).
Provides advanced support for SunLync, applications, user security, and Active Directory.
Conducts quality assurance testing.
Supports desktop and systems for all brands and internal departments.
Maintains and updates SunLync POS, SPOT, and other databases, including monthly promotions.
Configures email setups and distributions for groups and employees.
Manages promotions, memberships, and packages in SunLync POS.
Resolves system access, promotion, and rollout issues.
Assists with new location buildouts, setups, and remodels.
Provides desktop/laptop and peripheral support.
Handles after-hours and holiday on-call support as scheduled.
Performs additional duties as assigned.
Occasional off-site travel for training and/or field assistance opportunities.
Additional duties as assigned.