IT Service Desk Specialist - Level III (DHA - BAMC)
About The Position
Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems for users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level III performs more varied and difficult tasks compared to Level II. A1FED is an equal opportunity employer offering competitive salary and benefits. We work to support our employees who we trust to deliver value to our customers. Our goals are to be a preferred employer, promote from within, and to provide ongoing opportunities so you will want to grow your career with us.
Requirements
- Applicants must be a Citizen of the United States of America or a permanent resident.
- IT Security Designation: ADP/IT II
- Investigation Required: Tier 3 (T3)
- IA Technical/Management Designation: IAT II and CE
- IAT-II Certification
- CCNA – Security Certification
- CySA+ Certification
- GICSP Certification
- GSEC Certification
- Security+ CE Certification
- SSCP Certification
- Computing Environment (CE) Certification
- CCNA (Cisco Certified Network Associate) Certification
- Linux+ Certification
- MCITP: 2008 Server Administrator Certification
- Oracle 10G DBA Certification
- Six (6) years of experience demonstrating the required proficiency.
- Bachelor’s degree and/or equivalency.
Responsibilities
- Answers questions and analyzes problems.
- Provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- Resolves computer software and hardware problems for users.
- Acts as a contact for users having problems using computer software, hardware, and operating systems.
- Acts as the escalation path to resolve moderate to highly complex technical issues.
- Specialized in certain aspects of technologies to assist the customer base.
- Provides support for call overflow during peak time or reduced staff during off peak hours.
- Level III performs more varied and difficult tasks compared to Level II.
Benefits
- competitive salary
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
