IT Service Desk Specialist - Level II (DHA - BAMC)
About The Position
Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems for users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.
Requirements
- US Citizenship or Permanent Resident (Green Card Holder)
- Federal Background Investigation Required: Tier 3 (T3)
- IT Security Designation: ADP/IT II
- Four (4) years of progressive experience demonstrating the required proficiency.
- Bachelor's degree or equivalency.
- IA Technical/Management Designation: IAT II and CE
- IAT-II
- CCNA – Security
- SSCP
- CySA+
- Security+ CE
- GICSP
- GSEC
- Linux+
- MCITP: 2008 Server Administrator
- Oracle 10G DBA
- CCNA (Cisco Certified Network Associate)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
