IT Service Desk Lead Technician
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About The Position
The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time IT Service Desk Lead Technician / Lead Programmer Analyst. The Lead Programmer Analyst will work in the IT Customer Service Division with a focus on supporting academic users, including students and their IT equipment used for learning, teaching and exams. The incumbent will assist in resolving user issues related to computing hardware and software over the phone or in person at the main campus and satellite sites. This position is also responsible for training junior staff and plays supervisor roles from time to time. To meet professional obligations, this position may require effort beyond normal scheduled hours of work, as needed, to meet project deadlines and user work requisitions. At times the incumbent will be required to monitor the Network Management/Alerting systems and respond appropriately.
