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The IT Service Desk II Technician is integral to the IT Support Team at AssistRx, responsible for providing advanced technical support and customer service to our staff and team members. This role will handle higher complexity IT issues and serve as a resource for junior technicians. The IT Service Desk II Technician will work with a variety of technologies, including desktop systems, applications, network issues, and hardware problems. The aim is to ensure a seamless IT experience for all users.