IT Service Desk Engineer

CoinbaseNew York, NY
204d$54 - $54Onsite

About The Position

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the crypto-economy, and increase economic freedom around the world.

Requirements

  • Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration.
  • Agent level knowledge of Jira Service Desk, or similar ticketing system.
  • Mid-level networking knowledge and troubleshooting ability.
  • Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
  • Demonstrable troubleshooting methodologies and root cause analysis.
  • Able to move and set up hardware and peripherals around the office.
  • Excellent communication and time management skills.
  • Experience managing service vendors.

Nice To Haves

  • Experience project managing medium scale rollouts.
  • Scripting and automation experience.
  • Experience working in an agile focused delivery environment.

Responsibilities

  • Providing in-office support for the New York office.
  • Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.
  • Support Coinbase's SaaS tools, compliance practices, on and off-boarding processes, and calibration hardware in our conference rooms and event spaces.
  • Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency.
  • Create detailed and impactful documentation for your peers and our user base.
  • Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale our service capabilities globally.
  • Act as a point of contact on technical matters for local product and operations teams, as well as all other stakeholders.
  • Partner with IT Procurement to help coordinate with vendors, and to insure efficient logistics and supply chain processes.
  • 1st line troubleshoot any network connectivity concerns and triage to network team as needed.
  • 1st line troubleshoot an AV/ Conf room concerns and triage to AV team as needed.
  • Troubleshoot any desk connectivity issues (monitors, keyboards, mouse, physical LAN connections).
  • Replace cables or connectors as needed.

Benefits

  • Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

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What This Job Offers

Job Type

Full-time

Industry

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

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