IT Service Desk Analyst

Panduit • Merrillville, IN

260d • $31 - $36

About The Position

At Panduit, we don't just offer a job - we offer a career where your contributions directly impact our customers, the environment and our company's success. You'll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you're ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! We are excited to be opening our new distribution facility in Merrillville, IN using state-of-the-art technology while minimizing our carbon footprint. Our 400,000 square foot facility will serve as one of our global shipping hubs responsible for meeting the demand of our customers internationally. Join a global team providing Level 1 & 2 support for enterprise systems. As an IT Service Desk Analyst, you'll independently troubleshoot and resolve hardware, software, and network issues, collaborate with vendors, and drive smart solutions across the organization. You'll also play a key role in the full systems development lifecycle and support impactful tech projects of various sizes.

Requirements

• Bachelors Degree required or relevant equivalent experience in lieu of degree.
• 2-4 years providing IT support via phone, email, chat, walk-ups, and ServiceNow tickets.
• Experience with C++ preferred.
• Must be able to be on weekend coverage on call rotation.

Nice To Haves

• CompTIA and ServiceNow certifications.

Responsibilities

• Provide support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems, collaborating with vendors as needed.
• Ensure timely resolution aligned with service level agreements.
• Escalate complex issues to senior IT staff when necessary.
• Configure, deploy, and support enterprise systems and infrastructure.
• Analyze, document, and maintain IT solutions, driving improvements and automation.
• Deliver desktop support for enterprise applications.
• Assist with application deployments, updates, and user enablement.
• Gather and analyze user requirements to inform system design.
• Support full lifecycle implementation of enterprise technology solutions.
• Lead projects and contribute as a technical resource on larger initiatives.

Benefits

• Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Flexible work options to help you achieve the perfect work-life balance.
• Generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• 401(k) match, profit sharing, and abundant growth and development opportunities.
• Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree