IT Service Desk Analyst

LKQ Corporation

84d

About The Position

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Responsible for resolving end-user calls and/or work orders in a timely professional manner and maintaining continuous communication within the department and the end users.

Requirements

• Bachelor's Degree or equivalent work experience.
• 1+ year(s) of related experience.

Nice To Haves

• Experience working in a call center or technical support environment.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Demonstrate use of computer operations (programming, relational databases, and operating systems) and software packages.
• Regularly uses moderately complex oral and written skills.
• May train others in functional areas, interact with others, and make presentations to departments or middle management.

Responsibilities

• Provide remote technical support online, over the phone or through remote access.
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of IT systems.
• Follow all operational procedures and document all pertinent information, communication, and resolution in the support tickets.
• Answer questions regarding system procedures, online transactions, systems statuses, and downtime procedures.
• Collaborate with IT and business partners to restore service and/or identify recurring problems.
• Manage the escalation and communication for more complex support issues.
• Assume other duties as assigned.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees