IT SERVICE DESK ANALYST

Ashley Furniture•Tampa, FL

45d•Onsite

About The Position

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry! IT Service Desk Analyst Location: Arcadia, WI or Ybor City, FL ON-SITE Schedule: M-F 230pm-1030pm Summary The Service Desk Analyst is responsible for proper prioritization, logging and initial troubleshooting of all incoming requests for support from internal and external users via phone and email in a pleasant and professional manner. This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc. The Service Desk Analyst will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes. Are you a technology buff with a strong understanding of data who can think outside the box? Does the thought of taking a company into the Industry 4.0 revolution get you excited? Do you want to take that excitement and knowledge and work for a world-class organization? Then apply today to our IT team at Ashley Furniture - the World's Largest Furniture Manufacturer! At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business. Apply today and find your home at Ashley!

Requirements

Experience supporting PCs running Windows and Mac OS
Experience diagnosing various hardware, peripherals and software problems and PC and Mac computers
Experience working with wired and wireless network attached devices
Knowledge of basic computer hardware
Strong documentation skills
Working knowledge of a range of PC diagnostic utilities
Working knowledge of Continuous Improvement
Associate degree in Computer Science, Information Systems or related field or equivalent work experience

Responsibilities

Assist users in the resolution of problems related to systems operations.
Escalate problems, when required, to the appropriately experienced analyst.
Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
Cordially and professionally interact with customers, vendors, superiors, peers and others.
Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Maintain reliable attendance.
Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
Complete other assignments and special projects as requested.