IT SERVICE DESK ANALYST

Ashley Furniture•Tampa, FL

45d•Onsite

About The Position

The Service Desk Analyst is responsible for proper prioritization, logging and initial troubleshooting of all incoming requests for support from internal and external users via phone and email in a pleasant and professional manner. This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc. The Service Desk Analyst will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.

Requirements

Experience supporting PCs running Windows and Mac OS
Experience diagnosing various hardware, peripherals and software problems and PC and Mac computers
Experience working with wired and wireless network attached devices
Knowledge of basic computer hardware
Strong documentation skills
Working knowledge of a range of PC diagnostic utilities
Working knowledge of Continuous Improvement
Associate degree in Computer Science, Information Systems or related field or equivalent work experience

Responsibilities

Assist users in the resolution of problems related to systems operations.
Escalate problems, when required, to the appropriately experienced analyst.
Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
Cordially and professionally interact with customers, vendors, superiors, peers and others.
Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Maintain reliable attendance.
Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
Complete other assignments and special projects as requested.