IT Service Desk Analyst

Location: Erickson Senior Living Erickson Senior Living, headquartered in Baltimore, Maryland, is a national provider of senior living and health care with campuses in 11 states—and growing. Erickson Senior Living develops and manages senior living communities and health services across the country. We achieve industry-leading results in customer satisfaction, driving high occupancy, and positive health outcomes. We are hiring an IT Service Desk Analyst to provide 1st and some 2nd level support for all IT-supported systems and technologies. They serve as the first point of contact for all IT incidents and service requests. As an IT Service Desk Analyst, you will make an impact by answering incoming technical support phone calls and emails in a high-volume environment. You will enter all pertinent information and updates of the reported issues into a ticket tracking application. Your responsibilities will include providing 1st level (and some 2nd level) technical support for all IT hardware, including desktops, laptops, networking, and telephony equipment, as well as desktop software applications and business/enterprise software applications. You will analyze and document reported issues and outages, determining severity, impact, and nature of reported issues, and begin the incident or service request management process. Compensation for this position is commensurate with experience. We offer competitive benefits packages including medical, dental, vision, and paid time off in accordance with applicable state law. Additionally, we provide a 401(k) for all employees 18 and over, with a company contribution of up to 3% once eligible. Education assistance, certification reimbursement, and student loan refinancing partnership programs are also available. Our onsite medical centers provide wellness visits and sick care for all employees over 18 years of age. We promote a "career for life" approach to professional and personal development for our greatest asset; our employees. Free onsite parking is available at all of our communities and corporate offices. We foster a culture of diversity and inclusion, which builds on our values, vision, and mission.