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We're seeking a proactive, technically skilled, and customer-focused IT Service Desk Analyst to join our NYC team. This role is ideal for someone who thrives in a semi-autonomous environment and is confident taking the lead on-site. The role will require independent oversight and decision-making for day-to-day support needs in the NYC office. In collaboration with a distributed IT team and one other local support colleague. You'll also work closely with the Office Manager to ensure seamless coordination on all local technology-related operations and employee support.