IT Service Desk Analyst II

World Kinect • Miami, FL

8d • Onsite

About The Position

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. IT Service Desk Analyst II – Miami, FL Join World Kinect’s Global IT Team and become the trusted tech partner for employees worldwide. This isn’t just a support role—it’s your chance to deliver exceptional experiences, solve complex challenges, and make a real impact on how our people work every day. Why You’ll Love This Role Global Reach: Support colleagues across multiple regions and technologies. High Visibility: Provide VIP-level support for executives and key leaders. Innovation: Work with cutting-edge tools like Azure, Office 365, Zoom, and automation scripts. Career Growth: Gain exposure to enterprise IT environments and ITIL best practices.

Requirements

• 4+ years of experience in IT support or service desk roles.
• Associate or bachelor’s degree in IT or related field (or equivalent experience).
• Strong communication and customer service skills.
• Expertise in Windows, Mac OS, iOS, Active Directory, Azure (Entra ID), and Office 365.
• Familiarity with ITIL framework and ticketing systems.

Nice To Haves

• Experience with scripting, automation, Zoom, and BOX.

Responsibilities

• Deliver outstanding support for desktops, laptops, mobile devices, and conferencing systems.
• Manage tickets, troubleshoot issues, and create knowledge articles for self-service.
• Onboard new employees with a seamless tech experience.
• Provide onsite support for conference rooms, printers, and other technical equipment.
• Collaborate with a global team to improve processes and share insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree