IT Service Desk Analyst I
South State Bank•Winter Haven, FL
2d•$40,092 - $60,138
About The Position
The IT Service Desk Analyst I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and incidents, as well as escalating tickets when appropriate to maintain SLA expectations. Problem resolution may involve the use of diagnostic, help request tracking and remote-control tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
