IT Service Desk Analyst I

Ark Ell Springs • Carthage, MO

123d

About The Position

We, at Leggett & Platt Inc., are searching for an IT Service Desk Analyst I within our Corporate IT Department to help support our business. As a global-diversified manufacturing company, it's sometimes hard to explain all the different things we do. We like to say, “we're the biggest company no one has ever heard of.” We are confident you interact with one of our products in your daily life without knowing it. Whether it's the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives. As an IT Service Desk Analyst I you will have the opportunity to team with talented and personable professionals from Leggett & Platt, Microsoft, and other premier Global technology partners. Your contributions will have a direct impact on the business by providing Tier 1 support for our internal customers. The team you will be working with is collaborative, and values your professional growth and career aspirations. This is an on-site position at our corporate office in Carthage, MO.

Requirements

• Ability to empathize, listen, and show patience to all levels of customers
• Excellent verbal and written communication skills
• Ability to work in an organized manner
• Ability to adapt and respond positively to challenges in a fast-paced environment
• Experience with Microsoft products, such as Office 365

Nice To Haves

• Completed or working toward a 2- or 4-year degree in IT or related technical program
• Familiarity with network environments

Responsibilities

• Log, route, and track calls from users
• Identify and document problems while researching solutions
• Resolve technical problems for a wide variety of applications and systems supported within the company
• Record all activity and communications regarding user issues to ensure timely resolution
• Support end-users via phone/email with hardware, software, and network incidents
• Resolve a wide variety of problems including PC's, services, network issues, and apps
• Identify, investigate, resolve, and communicate in-person, over the phone, and online
• Use procedures to solve common problems, escalating complex issues to Tier 2 support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture and Related Product Manufacturing