IT Service Desk Agent (3 Openings)

City of Memphis • Memphis, TN

7d • $43,888 - $63,648

About The Position

Works under the direction of the Service Delivery Manager and is responsible for
providing professional and efficient helpdesk support to the City of Memphis
staff. Provides customer technical support and troubleshooting via phone and
remotely. Utilizes ticket tracking to document all support incidents. Creates
and maintains detailed service desk documentation. Reports metrics and Key
Performance Indicators (KPI’s) to assigned manager. Tracks and analyze trends in
help desk requests and generate statistical reports.

Responsibilities

• providing professional and efficient helpdesk support
• customer technical support and troubleshooting via phone and remotely
• utilizes ticket tracking to document all support incidents
• creates and maintains detailed service desk documentation
• reports metrics and Key Performance Indicators (KPI’s) to assigned manager
• tracks and analyze trends in help desk requests and generate statistical reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed