IT Service Desk Agent I

Encompass Health • Vestavia Hills, AL

11h • Onsite

About The Position

Encompass Health is a leader in the inpatient rehabilitation industry, providing high-quality, compassionate, individualized care to help patients achieve their goals. The Service Desk Agent I is an entry-level position focused on general IT Support, first contact customer service, teamwork, follow-through, and continual improvement. This role involves supporting level 1 incidents, communicating with end users, assisting employees with technical troubleshooting, following standard support procedures, and ensuring proper coverage and continual service improvement. The company has been recognized as one of the "World's Most Admired Companies" and a Fortune 100 Best Companies to Work For® Award recipient, emphasizing career growth opportunities and a collaborative team environment.

Requirements

• Associate’s degree or Undergraduate degree recommended but not required.
• Entry level to 2 years of experience.
• Basic understanding of IT and Non-IT core concepts with regard to: Networking, general PC hardware and peripherals (i.e. mouse, monitor, keyboard, etc.), Microsoft Office Suite of applications including Outlook, laptop/tablet/cellular device usage.
• Executing standard troubleshooting procedures, providing excellent customer service, documenting issues and resolutions, troubleshooting basic IT infrastructure and application components.
• Familiar with regulatory compliance: HIPAA, Privacy and Security.
• Service Desk Agent L1 requirements - experience in supporting one or more of the following: low to medium complexity applications, desktop hardware and software support.
• PC troubleshooting (both laptop, desktops and tablets), and telephone, fax, and other networked equipment.

Responsibilities

• Responds to level 1 incidents.
• Communicates with end users.
• Assists employees with technical troubleshooting.
• Documents issues.
• Follows standard support procedures.
• Determines and documents resolutions.
• Knows detailed responsibilities required of position.
• Understands and utilizes the company resource structure.

Benefits

• Affordable medical, dental and vision plans for full-time and part-time employees and their families.
• Generous paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• A community of people who love what they do.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees